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Additional Info
In this practical session, you will discover how to:
-Drive Renewals: Design intentional customer experiences that protect your recurring revenue.
-Turn Clients into Advocates: Build loyalty frameworks that transform customers into your most powerful marketing channel.
-Leverage Innovation: Use modern AI tools to personalize and scale your customer experience (CX) effortlessly.
Meet the Panelists:
➡️Carolyne Kendi MCIM – Author, Brand Brilliance Framework & CEO, CK Marketing Coaching Ltd
➡️Jeffrey S. Prickett – Global Director, Stanford Seed
➡️Malick Diallo – Senior Business Transformation Advisor, Stanford Seed Africa
➡️Silvia Mwaura – Entrepreneurial Partnerships Lead, African Management Institute (AMI)
-Event Details:
Date: Thursday, July 9, 2026
Time: 4:30 PM WAT | 5:30 PM SAST / CAT | 6:30 PM EAT
Platform: Zoom Live
Pan-African
EXECUTIVE MASTERCLASS
Beyond Market Fame: From Recognition to Retention
Zoom
Beyond Market Fame: From Recognition to Retention
The Customer Experience Blueprint
Most businesses invest heavily in acquiring customers. Very few invest in keeping them. That's the gap between temporary market fame and sustainable, lasting growth.
Join us for an exclusive, pan-African executive masterclass in collaboration with Stanford Seed: Beyond Market Fame: From Recognition to Retention — The Customer Experience Blueprint.