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For over a decade, the African Management Institute (AMI) has been a passionate champion for Africa's businesses and workforce. Learn how we're driving growth and development across the continent through impactful learning and development programs. Discover our mission, values, and impact. AMI Content Consent Thank you for your time. Please take a moment to review our Content Consent Policy. If you have any questions, feel free to reach out to us — we’ll be happy to answer any questions you may have. Latest News & Updates AMI's Evidence-backed Support for MSMEs at Scale African Management Institute Launches Its Series of Transformational Short Programmes AMI Charts a Path for MSME Growth in Rwanda All News & Updates

INTRODUCTION At the African Management Institute, we are committed to ensuring the safety, dignity, and well-being of everyone we engage with and/or everyone involved in the delivery and receipt of our programme activities and operations - including (but not limited to) our learners, clients, employees, consultants, field agents, partners, vendors, MSMEs, volunteers, and the communities in which we operate. PURPOSE This Safeguarding Policy establishes our commitment to preventing harm, abuse, exploitation, fraud, misconduct, and any form of unsafe or unethical behaviour across all AMI activities. It applies to anyone acting on behalf of AMI in any capacity, receiving services from AMI or providing services to AMI, including (but not limited to) our learners, clients, employees, consultants, field agents, partners, vendors, MSMEs, volunteers - regardless of role, location, or contractual status. We are dedicated to fostering a culture of prevention, protection, accountability, and partnership — where concerns can be raised safely, are taken seriously, and are addressed promptly, fairly and with the utmost confidentiality. This safeguarding Policy ensures that all parties acknowledge their commitment to providing safe and healthy workplaces and operations for the people in their organisations and those they serve. Any breach of the standards and codes outlined below constitutes grounds for AMI to immediately terminate its relationship with the individual or entity concerned, irrespective of their role or contractual arrangement. SAFEGUARDING PROCEDURES Reporting Concerns Immediate Reporting: Any individual suspecting or aware of abuse or exploitation must report the concern immediately to their direct supervisor or the HR team. Confidentiality: We handle all reports with confidentiality and sensitivity to protect the reporter and those at risk. Where possible, concerns should be raised internally to the direct supervisor . However, if this is not possible for whatever reason you may register your concerns to the Group Chairman on jonathan@africanmanagers.com or the CEO on rebecca@africanmanagers.com or to the Whistleblowing address reportingconcerns@africanmanagers.com . Response to Reports Investigation: We promptly investigate all reports by the safeguarding team to determine appropriate action. Support: We provide necessary support to individuals affected by safeguarding concerns, including counselling and referrals to external services if required. Disciplinary Action: Any individual found violating the safeguarding policy will face appropriate disciplinary action, up to and including termination. Training and Awareness Onboarding: We include safeguarding training in the onboarding process for all new team members. Ongoing Training: We provide annual safeguarding refresher sessions and updates to inform all staff about best practices and policy changes. Communication: we ensure all stakeholders are aware of the safeguarding policy and their responsibilities. SAFEGUARDING GENERAL POLICY Legal and Ethical Requirements All AMI stakeholders will comply with national and other applicable laws of the country of manufacture of products and/or provision of services, including those relating to labour, health and safety, and the environment. Failure to comply with this safeguarding policy will result in disciplinary actions, which may include warnings, retraining, suspension, or termination of employment or contracts. Child Labour All AMI stakeholders must not directly or indirectly engage in or support the use of child labour. No person shall be employed at an age younger than 18. Where the compulsory education completion age is higher, the higher age will apply. Remediation will be provided where children are found working in child labour situations. Forced Labour All AMI stakeholders will not use or be involved with any form of forced labour, whether in the form of prison labour, indentured labour, bonded labour, or otherwise. Harassment, Bullying, or Abuse All AMI stakeholders will treat workers with respect and dignity, ensuring staff, volunteers, and project participants are not subjected to any form of physical, sexual, psychological, or verbal harassment or abuse. They should also ensure the freedom to express concerns about workplace and operational conditions without fear of retribution. Environment, Health, and Safety All AMI stakeholders will be committed to environmental responsibility and prudent stewardship of natural resources. They will provide a healthy and safe work environment for their staff, volunteers, and project participants. Operations should minimise the impact on the environment and community. Record keeping All safeguarding reports and related records will be securely stored in line with AMI's data protection policy. Access to these records will be restricted to authorised personnel only, such as the Risk & Compliance Team, HR Team and senior management, on a need-to-know basis Monitoring this policy The implementation of this safeguarding policy will be monitored through a combination of continuous reporting mechanisms and periodic evaluations. Key activities include: Annual Staff Training: All employees will be provided with training material that can be accessed for reference throughout the year and an annual training compliance check implemented. Incident Reporting: Safeguarding concerns will be regularly assessed through incident reporting, and corrective actions will be taken as needed. Annual Evaluations: Annual evaluations will be conducted to ensure the policy's continued relevance and effectiveness, with adjustments made based on emerging risks or feedback. ROLES AND RESPONSIBILITIES The Risk & Compliance Team: Is responsible for managing the safeguarding process, receiving and responding to reports, providing safeguarding training to staff and partners, conducting regular risk assessments, ensuring that safeguarding measures are implemented effectively across all AMI projects, and liaising with external authorities when necessary. The Risk & Compliance Team will also be responsible for annual review of the safeguarding policy. Line managers and direct supervisors: Line managers and supervisors play a key role in promoting a safeguarding culture within their teams. HR team: The HR team is responsible for ensuring that all staff, volunteers, and contractors, are properly trained in safeguarding policies APPENDIX Additional Code of Conduct and Behaviour Respect and Dignity: Treat all stakeholders and individuals with respect and dignity at all times. Use language and behaviour that is appropriate and respectful. Demonstrate ethical and responsible conduct at all times. Confidentiality: Maintain the confidentiality of all stakeholders information unless disclosure is necessary to protect the stakeholder or is legally required. Do not share personal information about stakeholders without their consent. Boundaries: Maintain professional boundaries at all times. Do not engage in any form of inappropriate relationship with any stakeholders or individuals. Inclusivity: Promote an inclusive environment where all individuals feel valued and respected. Ensure that all individuals have equal access to opportunities and resources. Safety and Security: Ensure the physical and emotional safety of individuals in all activities. Report any safety concerns immediately to the appropriate authorities. Appropriate Communication: Communicate with all individuals in a manner that is appropriate and professional. Avoid any form of communication that could be perceived as inappropriate or harmful. Use of Technology: Use technology responsibly when interacting with any individuals. Do not share inappropriate content or engage in online behaviour that compromises ones’ safety. AMI Safeguarding Policy

All Programmes Open Enrolment Open Enrolment Add a Title Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Add a Title Add a Title Catégorie CATEGORY Conçu pour CATEGORY FORMAT CATEGORY Durée CATEGORY Coût CATEGORY Date de démarrage CATEGORY Apply Now Add a Title Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Présentation du programme Résultats attendus Modules clés Breakfast Balcony Wifi TV Parking Beach front Heading 2 Heading 5 Heading 5 Heading 5 Heading 2 Heading 5 Heading 5 Heading 5 Heading 2 Heading 5 Heading 5 Heading 5 Parcours d’apprentissage Ce qui est inclus Qui peut s’inscrire ? Des parcours d’apprentissage guidés et soutenus Collaboratif Les participants évoluent en cohorte, accompagnés par les intervenants d’AMI, avec des plans d’action, de l’apprentissage entre pairs et des opportunités de réseautage. Soutien technologique continu Grâce à la plateforme web et l’application mobile d’AMI, profitez d’un accès 24/7 à des cours en ligne, vidéos, outils téléchargeables et ressources pratiques, où que vous soyez Découvrez l’approche d’apprentissage d’AMI L’Afrique au cœur de notre approche Nos programmes sont conçus pour les professionnels et entrepreneurs d’Afrique, avec du contenu disponible en 7 langues, des études de cas locales et des facilitateurs experts du marché Commencez votre parcours d'apprentissage dès aujourd'hui Apply Now

Francophone Leadership Les compétences humaines qui font la différence : motiver, influencer et engager durablement les équipes Zoom Aujourd'hui, les compétences techniques ne suffisent plus pour fédérer une équipe. Les responsables RH et les managers doivent savoir créer les conditions qui favorisent la motivation, renforcent l'influence positive et suscitent un engagement durable. En développant ces compétences humaines, ils contribuent à construire des équipes plus impliquées, plus résilientes et capables de relever les défis de l'entreprise. Jeudi 9 Juillet 2026 16h00 GMT Cliquez ici pour vous inscrire gratuitement ! Pourquoi participer ? Dans un contexte où attirer et fidéliser les talents est devenu un enjeu majeur, les compétences humaines constituent un véritable levier de performance. Ce webinaire vous permettra de mieux comprendre les mécanismes qui favorisent la motivation, l'influence positive et l'engagement des collaborateurs, tout en découvrant des approches concrètes pour accompagner les managers et renforcer la dynamique collective au sein de votre organisation. Ce que vous apprendrez Comprendre les facteurs qui influencent durablement la motivation et l'engagement des équipes. Identifier les compétences humaines qui renforcent le leadership et l'influence positive. Découvrir des pratiques concrètes pour développer une culture d'engagement au sein de l'entreprise. Mieux accompagner les managers dans leur rôle de mobilisateur et de fédérateur. Repartir avec des pistes d'action directement applicables dans vos projets RH. À qui s’adresse ce webinaire ? Ce webinaire est destiné aux Directeurs des Ressources Humaines, Responsables RH, HR Business Partners, Responsables Développement des Talents, Responsables Formation et à tous les professionnels RH qui accompagnent les managers dans le développement d'un leadership capable de motiver, d'influencer positivement et de créer un engagement durable au sein des équipes. Inscrivez vous maintenant !

Back to News Update Rwanda The Development Bank of Rwanda and African Management Institute Enable Rwandan Businesses to be Resilient to Risk 26 Aug 2022 The Development Bank of Rwanda and the African Management Institute are working together to ensure businesses in Rwanda can face the future with confidence and be resilient to risk. Through this innovative partnership 32 entrepreneurs and their senior managers from 27 businesses across Rwanda have graduated from the AMI’s ‘Survive to Thrive’ programme, which supports entrepreneurs to protect their businesses against risk, navigate some of the pandemic challenges, and build resilience, and growth. As a result of the partnership, the entrepreneurs completed AMI’s four-month ‘Survive to Thrive ’ programme where they learned how to plan for and navigate around a range of challenges like reduced revenue and cash flow, they were taken through the dynamics of customers and market as well as learned how to plan for growth. All 32 graduates received their certificates of completion this morning at Lemigo Hotel, where they were able to meet and interact with representatives from the Development Bank of Rwanda and the Mastercard Foundation who fully covered the entrepreneurship programme under the Hanga Ahazaza Initiative. AMI’s business coaches and experts equipped the graduates with a wide range of business development knowledge and skills. They participated in high-impact capacity building sessions on effective business management, risk assessment as well as financial planning and reporting. Following the training, 94% of them reported an increase in revenue, 79% reported an increase in profit and 68% reported to have created jobs. “ Congratulations to all entrepreneurs who have graduated! In today’s business world, effective risk management plays a vital role. Our ‘Survive to Thrive’ programme provides a one-of-a-kind opportunity to Implement research-backed business practices that lead to growth. I am more delighted that this is the first in-person graduation under the Hanga Ahazaza Initiative since the beginning of the COVID19 Pandemic. We are delighted to have partnered with the Development Bank of Rwanda to support entrepreneurs and strengthen their business resilience. ” said Malik Shaffy, AMI Rwanda Country Manager. To ensure the programme attracts qualified applicants, BRD supported AMI’s outreach efforts and disseminated programme information to its wide network of entrepreneurs. Commenting on the partnership, Kampeta Sayinzoga, the Chief Executive Officer of the Development Bank of Rwanda said: “For many years, the Development Bank of Rwanda has provided innovative financial solutions to achieve sustainable socio-economic impact. Private sector businesses are the backbone of our economy, and we strive to ensure entrepreneurs have adequate skills and knowledge required to succeed whilst achieving their optimal potential. Partnering with the African Management Institute boosted our strategy to spur our technical assistance and business advisory to our valued stakeholders.” The graduation ceremony provided an opportunity for entrepreneurs to share insights on the skills and knowledge they gained from the programme and how it’s going to be beneficial for their businesses. “In the world of business today, you have to continuously learn to keep up with demand and competition. I’m grateful to the African Management Institute and the Development Bank of Rwanda for always empowering entrepreneurs in Rwanda,” - said Melanie Mukamugema, one of the programme graduates from Energy and Education. In addition to learning how to protect businesses against risks, beneficiaries of this partnership had access to a community of entrepreneurs who have successfully graduated from AMI programmes, networking events and will continue to benefit from AMI’s world-class business tools, and resources. About the African Management Institute The African Management Institute (AMI) enables enthusiastic businesses across Africa to thrive through practical tools and training. It equips entrepreneurs with tools to build their businesses, help companies train their teams and run work readiness programmes for young people starting their careers. AMI’s programmes combine online and mobile tools with in-person workshops and on-the-job practice and support. During the Covid-19 period, AMI has delivered fully virtual programming across the continent. AMI has worked with a range of businesses and organisations to support entrepreneurs and managers build and grow their businesses across Africa including Uber, Nestle, Radisson Blu, RwandAir, Mastercard Foundation, USAID, Shell Foundation and Equity Bank. AMI has directly trained more than 30,000 people in over 30 countries and has offices in Nairobi, Kigali and Johannesburg. For more information, visit africanmanagers.co m /rwanda . About the Development Bank of Rwanda The Development Bank of Rwanda (BRD) Plc is the Rwanda’s only National Development Finance Institution with the mandate to support the development of the private sector with a focus on priority sectors aligned to the national strategic goals. The Bank which has marked 55 years of existence this year, has contributed to the country’s economic growth and development through financial and non-financial investments in key growth areas and progressively realigns itself to ensure relevance and enhanced value creation, competitiveness and sustainability of its operations. Through its financial and non-financial products and services the Bank supports small, medium and large enterprises directly or through other financial institutions to reach wider market base. For more information, visit www.brd.rw .

Organisational and business success requires more than ambition—it takes a clear strategy and the ability to execute it. This programme equips executives and managers, especially those new to strategic thinking, with the tools and frameworks to develop practical plans, set goals, and drive sustainable growth in businesses, organizations, and NGOs. All Programmes Short Programme Strategic Business Planning Programme Organisational and business success requires more than ambition—it takes a clear strategy and the ability to execute it. This programme equips executives and managers, especially those new to strategic thinking, with the tools and frameworks to develop practical plans, set goals, and drive sustainable growth in businesses, organizations, and NGOs. Live Virtual (Online) 1 - 2 Months Request Information Designed for C-Suite Leaders, Senior Managers, Directors & Heads Learning Journey Phase 1: Crafting Your Strategy Why does my business exist? What is my vision for it? How will I strategically achieve that vision? Phase 2: Strategy Implementation How can I effectively implement my business strategy? How can I achieve my strategic objectives? What's Included The 2-month blended program includes: Two Cohort “Learning Lab” workshops One ‘reflection’ masterclass Access to online courses and practical tools and resources Graduation event and AMI certificate Custom Learning @ Scale Enterprise & Workplace Learning AMI collaborates with companies to deliver the Strategic Business Planning Programme at scale, ensuring alignment with company-wide strategic goals. Through customized content, tailored case studies, and a blended learning approach, organizations can equip leadership teams with the skills needed to execute business strategy effectively. By integrating live facilitation, peer collaboration, and digital resources, AMI ensures that enterprise participants gain structured, practical, and results-driven business training that leads to long-term strategic success. Guided & Supported Learning Journeys Explore AMI's Learning Approach Cohort-Based Groups of learners are guided by AMI’s facilitators through experiences that emphasize peer-to-peer learning, action learning projects, and networking. Tech-Enabled AMI’s web and mobile apps support learners anytime and anywhere with access to video content, downloadable tools and engagement, throughout their journey. Africa First Our approach and content is built for Africa’s ambitious professionals and teams. With content in 7 languages, African case studies, and experiences led by Africa’s finest facilitators, we put Africa first in everything we do. I learned how to delegate effectively and build trust within my team using practical coaching tools. The Growth Mindset Learning Lab also helped me improve my presentation skills, making our meetings more engaging. As a result, attendance grew from 100 to 695 in a short time. Anne Njoroge Learning & Development Assistant M-GAS Connect with AMI to learn how this programme can unlock growth & performance. Learn More Ambitious learning for an ambitious Africa Whether you’re looking for workplace learning for five to five hundred, or customized programmes that drive impact locally or across Africa, AMI’s learning solutions are tailored to meet your unique needs. Connect with our learning advisors to discover how our ambitious learning programmes can help you achieve your ambitious goals. Connect with an AMI Learning Advisor Explore related programmes enrolling now AMI offers editions of this programme for open enrollment for individuals and smaller teams, in addition to offering our programmes at scale along side impact partners and workplace learning customers. Overview A strong strategy is the foundation of business success. The Strategic Business Planning Programme guides senior executives and leaders through the key steps of developing and executing effective strategies, helping them drive growth and long-term impact. Using practical frameworks in strategic planning, financial analysis, and marketing, participants will learn in a short period of time how to set clear objectives, sharpen their competitive edge, and create actionable plans that deliver results. Whether or not an executive or manager has formal education in business administration, the programme focuses on real-world application of tools and frameworks. With hands-on activities and expert guidance, participants will leave with a structured roadmap to implement their strategy with confidence. This programme equips leaders with the skills and tools to navigate business challenges and achieve sustainable success. Key Outcomes Define & Set Strategic Objectives Establish clear, actionable goals aligned with business priorities Develop a structured approach to achieving long-term success Gain a Competitive Advantage Identify unique strengths and market opportunities to differentiate your business Apply strategic positioning to stay ahead in a dynamic business environment Implement & Execute Strategy Translate strategic plans into measurable business results Build a roadmap for execution, ensuring alignment across teams Focus Areas Crafting financial assumptions Creating a Marketing Plan Entrepreneurship Idea to Action Intrapreneurship Key drivers of business growth Strategic Business Planning

Call for Application Scalepath - Beyond Incubation Programme We’re looking for innovative, high-potential startups in Rwanda with scalable solutions that are post-incubation and are ready to grow. Secure your spot today. Apply Now Overview You’ve launched. You’ve got traction. Now it’s time to scale up, go regional, and become investment-ready. Scalepath – Beyond Incubation is a high-impact programme powered by the African Management Initiative (AMI) and ScaleChanger , and funded by the Rwanda Information Society Authority (RISA) . It is designed for bold Rwandan tech startup founders who are ready to take their ventures to the next level. Whether you're building a digital platform, an AI-enabled service, a manufacturing solution, or any scalable product with regional ambitions — this is your path to scale . Top-performing startups will also compete for a $15,000 Technical Assistance Grant , awarded to the three ventures that demonstrate the strongest growth and scale potential. APPLICATIONS CLOSED What You Can Expect Structured Growth Support Go beyond hustle. Get expert-led, hands-on support through: A 2-month virtual bootcamp A 4-month advanced scale-up programme 1:1 mentorship from experienced entrepreneurs and growth strategists Investment Readiness You will turn your strategy into a story that attracts funding: Pitch at a high-impact investor linkage event The top 3 startups receive a $15,000 Technical Assistance Grant Tailored Learning Journey No two startups are the same. We adapt to your stage: Diagnostics to identify your growth gaps Curated learning tracks & tools Specialised mentor support for your unique challenges Join a Powerful Peer Network Connect with Rwanda’s most promising founders Join AMI’s Growth Network of 1,200+ entrepreneurs in 20+ countries Quarterly masterclasses, toolkits, and networking pods Championing Women Entrepreneurs 50% of selected startups will be women-led Inclusive facilitation, support systems, and visibility for women founders Who Should Apply We are looking for bold, visionary startups that are ready to go beyond incubation and into real, scalable impact: Post-incubation or growth-stage startups Early-stage (post-seed) startups looking to expand Tech-enabled and innovation-driven solutions Already generating revenue (even modest) Led by committed founders ready to scale 50% of spots reserved for women-led ventures Overview You’ve launched. You’ve got traction. Now it’s time to scale up, go regional, and become investment-ready. Scalepath – Beyond Incubation is a high-impact programme powered by the African Management Initiative (AMI) and ScaleChanger , and funded by the Rwanda Information Society Authority (RISA) . It is designed for bold Rwandan tech startup founders who are ready to take their ventures to the next level. Whether you're building a digital platform, an AI-enabled service, a manufacturing solution, or any scalable product with regional ambitions — this is your path to scale . Top-performing startups will also compete for a $15,000 Technical Assistance Grant , awarded to the three ventures that demonstrate the strongest growth and scale potential. What You Can Expect Structured Growth Support Go beyond hustle. Get expert-led, hands-on support through: A 2-month virtual bootcamp A 4-month advanced scale-up programme 1:1 mentorship from experienced entrepreneurs and growth strategists Investment Readiness You will turn your strategy into a story that attracts funding: Pitch at a high-impact investor linkage event The top 3 startups receive a $15,000 Technical Assistance Grant Tailored Learning Journey No two startups are the same. We adapt to your stage: Diagnostics to identify your growth gaps Curated learning tracks & tools Specialised mentor support for your unique challenges Join a Powerful Peer Network Connect with Rwanda’s most promising founders Join AMI’s Growth Network of 1,200+ entrepreneurs in 20+ countries Quarterly masterclasses, toolkits, and networking pods Championing Women Entrepreneurs 50% of selected startups will be women-led Inclusive facilitation, support systems, and visibility for women founders Who Should Apply We are looking for bold, visionary startups that are ready to go beyond incubation and into real, scalable impact: Post-incubation or growth-stage startups Early-stage (post-seed) startups looking to expand Tech-enabled and innovation-driven solutions Already generating revenue (even modest) Led by committed founders ready to scale 50% of spots reserved for women-led ventures Start your journey Business Growth Whether you’re looking to enter new markets or scale your operations, FIRST+ II Financial Inclusion will provide the strategies and resources to help you succeed. Financial Access Learn how to secure the financing and investments needed to fuel your growth. Networking Opportunities Connect with a powerful network of peers, and agribusiness experts across Africa. What You Can Expect Structured Growth Support Go beyond hustle. Get expert-led, hands-on support through: A 2-month virtual bootcamp A 4-month advanced scale-up programme 1:1 mentorship from experienced entrepreneurs and growth strategists Investment Readiness You will turn your strategy into a story that attracts funding: Pitch at a high-impact investor linkage event The top 3 startups receive a $15,000 Technical Assistance Grant Tailored Learning Journey No two startups are the same. We adapt to your stage: Diagnostics to identify your growth gaps Curated learning tracks & tools Specialised mentor support for your unique challenges Join a Powerful Peer Network Connect with Rwanda’s most promising founders Join AMI’s Growth Network of 1,200+ entrepreneurs in 20+ countries Quarterly masterclasses, toolkits, and networking pods Championing Women Entrepreneurs 50% of selected startups will be women-led Inclusive facilitation, support systems, and visibility for women founders Who Should Apply We are looking for ambitious, post-incubation startups that are: Less than 5 years old Tech-enabled startups Generating revenue (even modest!) Led by committed founders ready to scale regionally Open to feedback, learning, and action 50% of spots reserved for women-led ventures Tailored Support through FIRST+ II Financial Inclusion How to Apply? Your next stage starts here. Apply now to take your startup Beyond Incubation and into regional growth. Apply Now Deadline: January 20th, 2026 About AMI The African Management Institute (AMI) is Africa’s leading learning and development company, with a decade of experience in powering the performance of the continent's ambitious businesses, organizations, and people. We provide practical programmes, tools, and training that target specific business, organizational and individual performance outcomes. We believe... skilled people build thriving businesses thriving businesses create quality jobs and quality jobs drive prosperity and dignity. Learn more about AMI. Backed by Proven Partners This programme is brought to you by: African Management Institute (AMI) – Africa’s leading practical business learning provider ScaleChanger – Expert mentors and advisors to impact entrepreneurs RISA – Rwanda’s national driver of innovation and digital transformation

Welcome to AMI-African Management Initiative (“AMI”). Please read these Terms of Service (“TOS”) and the Privacy Policy prior to registering for the AMI web and mobile platforms or courses or using any portion of the website (the “Sites,” which consists of all content and pages located within the africanmanagers.com web domain and / or accessed through our mobile applications “AMI Learn” and “AMI Business”), including accessing any course material, resources, forums, profiles, or other electronic services. These TOS and the Privacy Policy are agreements (the “Agreements”) between you and AMI. BY USING AND PARTICIPATING IN THE SITE(S), YOU SIGNIFY AND ACKNOWLEDGE THAT YOU HAVE READ THE TERMS OF USE AND AGREE THAT THE TERMS OF USE CONSTITUTES A BINDING LEGAL AGREEMENT BETWEEN YOU AND AMI, AND THAT YOU AGREE TO BE BOUND BY AND COMPLY WITH THE TERMS OF USE. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF USE, PLEASE DO NOT ACCESS THE SITES. ANY PARTNER INSTITUTIONS ARE THIRD PARTY BENEFICIARIES OF THE AGREEMENT AND MAY ENFORCE THOSE PROVISIONS BELOW THAT RELATE TO THE PARTNER INSTITUTIONS. We reserve the right to change or modify the Terms of Service (including all clauses herein, such as the Honour Code and Collaboration Policy) at our sole discretion at any time. Any change or modification to the TOS will be effective immediately upon posting by us. For any material changes to the TOS, we will take reasonable steps to notify you of such changes. In all cases, your continued use of the Sites after publication of such modifications, with or without notification, constitutes binding acceptance of these modified TOS. DESCRIPTION OF AMI AMI delivers blended and online learning programmes – including engaging online and offline workshops, courses and professional and business development tools for individuals and companies. We offer practical, accessible learning and coaching for individuals and companies in Africa. As such, we offer Online Content and Courses in partnership with some of Africa’s top business schools and funding partners (“Partner Institutions”) enabling people and organisations across Africa to perform better. We also offer a range of programmes, courses, resources, services and certificates for a fee. In these TOS, references to “we” or “us” are to AMI-African Management Initiative, a company incorporated in the Republic of Mauritius (registered number 119616) whose registered address is at 24 Dr. Joseph Riviere Street, Port Louis, Republic of Mauritius. If you have any questions about these TOS or wish to contact us for any reason, please click on “contact us” and select “technical support”. RULES FOR ONLINE CONDUCT Registration and participation on the Sites is restricted to those individuals over 18 years of age, emancipated minors, or those who possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties herein. By registering or participating in services or functions on the Sites, you hereby represent that you meet these conditions. If you are under 18 years of age, and therefore unable to enter in to these terms, do not use the Sites. In addition, those who wish to register and participate must meet the minimum requirements laid out in the Terms of Use (this document) and abide by the Rules of Conduct herein. You agree to use the Sites in accordance with all applicable laws. Further, you agree that you will not use the Sites for organised partisan political activities. You further agree that you will not e-mail or post any of the following content (“Prohibited Content”) anywhere on the Sites, or on any other AMI sites, pages or resources: Content that defames, harasses or threatens others Content that discusses illegal activities with the intent to commit such activities, or encourages others to commit such activities Content that infringes or misappropriates another’s intellectual property rights, including, but not limited to, copyrights, trademarks or trade secrets Content that you do not have the right to disclose under contractual confidentiality obligations or fiduciary duties Material that contains obscene (i.e., pornographic) language or images Advertising, promotional materials, or any form of commercial solicitation Content that otherwise harms other users or visitors to the Sites Content that is otherwise unlawful or that violates any applicable local, national or international law Content that probes, scans, or tests the vulnerability of any system or network Content that breaches or otherwise circumvents any security measures Content that interferes with or disrupts any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any other user or part of the Sites Content that plants malware or otherwise uses the Sites to distribute malware Although AMI does not routinely screen or monitor content posted by users to the Sites, AMI reserves the right to remove Prohibited Content of which it becomes aware, but is under no obligation to do so. You acknowledge that, by adding your personal details to your public profile or by posting any personal details on the Sites they will be visible to others. We do not take responsibility for any information that you publish on the Sites. Copyrighted material, including without limitation software, graphics, text, photographs, sound, video and musical recordings, may not be placed on the Sites without the express permission of the owner of the copyright in the material, or other legal entitlement to use the material. In addition, as a condition of accessing the Sites, you agree not to: Reproduce, duplicate, copy, sell, resell or exploit any portion of the Site other than as expressly allowed under these TOS; Use AMI’s or any Partner Institution’s name, trademarks, server or other materials in connection with, or to transmit, any unsolicited communications or emails; Use any high-volume, automated or electronic means to access the Sites (including without limitation, robots, spiders, scripts or web-scraping tools); Frame the Sites, place pop-up windows over its pages or otherwise affect the display of its page; or Interfere with or disrupt the Sites or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites. Misrepresent or attempt to misrepresent your identity while using the Sites (although you are welcome and encouraged to use an anonymous username in the forums and to act in a manner that keeps your identity concealed). Access or attempt to access any other user’s account, or misrepresent or attempt to misrepresent your identity while using the Sites. HONOUR CODE All learners participating in our programmes, courses or communities must agree to abide by the following code of conduct: I will register for only one account and I will not let anyone else use my Personal Account; The work I complete using my Personal Account will be my own work (except for assignments that explicitly permit collaboration). I will not make solutions to projects, quizzes or exams available to anyone else. This includes both solutions written by me, as well as any official solutions provided by the course staff. I will not engage in any other activities that will dishonestly improve my results or dishonestly improve/hurt the results of others. I will notify the administrators of the relevant Online Content and Courses (“Course Administrator”), immediately if I become aware of any other Learner cheating or breaching these Terms. If I am disqualified for any reason under these TOS, I will be prohibited to access the Sites, including the Courses and Online forums related to the course in which I registered and I will forfeit any fees paid in relation to my access of the Sites. COLLABORATION POLICY By enrolling in a programme or course on AMI, you are joining a Pan-African community of learners. At AMI we aim to enable ambitious businesses across Africa to thrive. We believe that skilled people build thriving businesses, thriving businesses create quality jobs, and quality jobs drive prosperity and dignity. You are part of the community who will help AMI achieve this goal. By enrolling in our programmes, communities, or courses, using the Sites and engaging with your peers on AMI, you acknowledge this vision and agree to our Collaboration Policy. Unless otherwise indicated by the Programme Manager, Facilitator, Course Instructor, or Site Administrator, learners on AMI are encouraged to: Collaborate with others in the programmes, Academies, in courses, lecture videos, exercises, homework and collaborative groups. Discuss with others general concepts and materials in each course. Present ideas and written work to fellow AMI learners or others for comment or criticism. LICENSE GRANT Subject to your compliance with these TOS, we grant you a fully revocable, worldwide, non-exclusive, non-transferable, non sub-licensable limited right and licence: To access, internally use and display the Sites and Online Content and Courses as an individual only at your location solely as necessary to browse and/or participate in the Online Programmes, Content and Courses as permitted by these TOS for your personal use in connection with those courses only; and To download permitted content from the Online Content and Courses so that you may exercise the rights granted to you by these Terms. You must abide by all copyright notices or restrictions contained on the Sites or the Online Content and Courses. You may not delete any attributions, legal or proprietary notices on the Sites or the Online Content and Courses. You acknowledge and agree that nothing in these TOS or the offering of AMI Programmes, Communities, or Courses to you on the Sites (or your participation in those courses): Establishes any relationship between you and any Partner Institutions who participate on the Sites; Enrolls or registers you with any Partner Institution or in any unit of study, course of study, training, or any other services offered by AMI and/or a Partner Institution outside of the Sites; or Entitles you to access or use the resources of AMI or a Partner Institution beyond what is available on the Sites during the license period. You acknowledge that, by offering AMI Programmes, Communities, or Courses, we have not and do not make any representation or warranty that completion of an AMI Course will qualify you for any award or qualification other than as specified in the Course information. We reserve the right to cancel, suspend, reschedule or modify the content of any AMI Programme, Content, or Course at any time in our sole discretion. You agree and acknowledge that nothing in these TOS or otherwise with respect to your access or use of any Online Programme, Community, or Course or Site (a) establishes any relationship between you and any university or other Partner Institution with which AMI may be affiliated, (b) enrolls or registers you in any university or other Partner Institution, or in any course offered by any university or other Partner Institution, or (c) entitles you to access or use the resources of any university or other educational institution beyond the Online Programmes, Communities, or Courses provided by the Sites. We reserve the right to suspend your use of the Sites and/or access to the Online Content and Courses at any time for operational, regulatory, legal or other reasons. We may terminate your account or use of the Sites with immediate effect: If you or any User you are connected with breach any of these Terms; In order to prevent any fraudulent, unlawful or abusive activity; or If it is necessary to prevent or stop any harm or damage to us, other Users of the Sites or the general public. REGISTRATION AND ACCOUNT SECURITY In order to access some of the Sites and the Communities or Academies, Courses and Online Content held therein, you will need to become a registered user by setting up a personal account on the Sites (Personal Account). To become a registered user and create a Personal Account, you must complete your registration details in the manner described on the Sites. The registration process will require you to provide us with your full name, email address, phone number, and a password to access your Personal Account. This is necessary to complete the registration and bypass our account verification process. At registration, you will also be required to select a screen name (User Name). Each user will have a unique screen name, which will be the personal identifier displayed on the Sites if you, for example, post a comment to a forum or upload content. You acknowledge and agree that, by selecting a screen name, you are allowing everyone on the Sites (and possibly people off the Sites) to view that screen name and (subject to any privacy controls as may be offered on the Sites and that you may select from time to time) the comments and content that you post on the Sites using that screen name. We reserve the right to refuse or remove any screen name for any reason (including, for example, if we consider the screen name to be inappropriate, if we receive a complaint about the screen name or if the screen name is already in use). You must not create a Personal Account for anyone other than yourself without permission. You are only permitted to have one Personal Account, and agree not to create multiple Personal Accounts. You must not misrepresent (or attempt to misrepresent) your identity while using the Sites. You must provide complete, current and accurate information to us during the registration process. By submitting a registration, you represent and warrant to us that the information that you are providing to us is complete, current and accurate. You must keep your personal and contact information accurate and up-to-date. Maintaining the security of your Personal Account is important to us. You agree that you will maintain the confidentiality of your Personal Account (including password), and you will not allow or authorise any other person to use your Personal Account. You must not access or attempt to access the Personal Account of any other user of the Sites. We have implemented commercially reasonable technical and organisational measures designed to secure your personal information and User Content from accidental loss and from unauthorised access, use, alteration or disclosure. However, we cannot guarantee that unauthorised third parties will not be able to defeat those measures or use your personal information and User Content for improper purposes. You acknowledge that you provide your personal information at your own risk . We reserve the right to terminate your registration at any time if we believe in our sole discretion that you have breached any of these Terms. AMI’S PROPRIETARY RIGHTS We are the owner or the licensee of all necessary intellectual property rights in all aspects of the Sites and Online Content and Courses including but not limited to the technology, source code, all content, software, scripts, images, graphics and audio. The Online Content and Courses is protected to the fullest extent possible by copyright laws. All such rights are reserved. You agree that the Online Content and Courses remains the property of us or the licensor, as applicable, and that all updates and modifications to the Online Communities, Content and Courses will vest in us or the licensor, as applicable. You also agree that you have no rights in or to the Online Communities, Content and Courses other than the right to use it in accordance with the TOS. Unless otherwise stated, copyright in the Online Content and Courses belongs to the AMI or the relevant Partner Institution providing the Online Content and Courses. Other than any content submitted to the Website by you, we own or are licensed to use all present and future copyright, registered and unregistered trade marks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Sites. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in connection with the Online Communities, Content and Courses or the Sites. You agree to sign and provide all such deeds, documents, acts and things as we may reasonably require in order to assign any Online Communities, Content and Courses or AMI Intellectual Property Rights to us, to carry out the intended purpose of these TOS, or to establish, perfect, preserve or enforce our rights under these Terms. You must not modify, copy, reproduce, republish, or display any content from the Sites and represent it as your own (including by framing pages from the Site), upload to a third party, post, transmit or distribute this content in any way except as permitted by law or expressly provided for on the Site or expressly authorised in writing by us and, where relevant, any third party owner or rights holder. The burden of determining that your use of any information, software or any other content on the Site is permissible rests with you. PRIVACY POLICY We respect your right to privacy. You acknowledge that by using the Site you consent to the collection, use and disclosure of certain information as set out in our Privacy Policy. PROGRAMMES, ONLINE COURSES, AND CERTIFICATIONS The Sites will, from time to time, offer online programmes and courses in a specific area of study or on a particular topic or range of topics (a “Programme” or an “Online Course”). AMI reserves the right to cancel, interrupt or reschedule any Programmes or Online Course or modify its content as well as the point value or weight of any assignment, exam or other evaluation of progress. Programmes and Online Courses offered are subject to the Disclaimer of Warranties / Limitation of Liabilities section below. Subject to your satisfactory completion of an AMI Programme or Course as determined by us in our sole discretion, you may be awarded a statement acknowledging your completion of the AMI Programme or Course (Certificate of Completion). You acknowledge and agree that a Certificate of Completion does not convey any academic credit or entitle you to any recognition of prior learning. A Certificate of Completion is not equivalent to any award or qualification that might be awarded by an Education Provider. The content of a Certificate of Completion will be determined by us, in our sole discretion, and may change from time to time and from programme to programme, or course to course. Further, AMI retains the right to offer or not offer any such Certificate of Completion. You acknowledge that neither the Facilitators or Instructors of any Programme or Online Course nor the associated Partner Institutions will be involved in any attempts to get the programme or course recognised by any educational or accredited institution, unless explicitly stated otherwise by AMI. The format of the Certificate of Completion will be determined at the discretion of AMI and the instructors, and may vary by Programme or Course in terms of formatting, e.g., whether or not it reports your detailed scores or grades, and in other ways. FEES AND PAYMENT TERMS Although AMI has a range of Online Courses that may be available from time to time for free, most Programmes or Online Courses require an enrolment or registration fee. Unless otherwise stated, all fees are quoted in U.S. Dollars. You are responsible for paying all fees and applicable taxes associated in a timely manner with a payment accepted by the Sites, unless you have made arrangements with AMI in writing to make an alternative payment. If your payment method fails we may collect fees using other collection mechanisms. AMI reserves the right to change the fees at any time in its sole discretion. Any change, update, or modification will be effective immediately upon posting on our Sites. Any fees, and applicable payment charges will be displayed on the AMI sites and/or during the course of your transaction. Until you have confirmed the final amount and submitted your payment, you will be able to cancel the transaction at any time. In addition, the processing of your payment information is done by an AMI third party vendor, and you will be re-routed to a secure website to complete the payment transaction. The privacy statement posted at the payment landing page operated by such third party vendor will govern the submission and processing of your payment details. Please familiarise yourself with those terms prior to initiating a transaction. Once your payment transaction is completed, you will be re-routed back to an AMI confirmation page and will receive a confirmation email with your name, order number and the payment amount. Please retain this email for your records as this information will be required if you seek a refund from AMI, as described below. REFUND POLICY For a period of fourteen (14) calendar days from the purchase date (“Cooling Off Period”), you may withdraw or un-enroll from an Online Course by clicking on the un-enroll link on the My Courses dashboard and request a refund by emailing support@africanmanagers.com . Please include your full name and order number in your email request. Refunds will be credited to the account used when you made the initial payment and may take up to two billing cycles to process. AMI has no obligation to issue a refund after the Cooling Off Period, but if you believe a refund is warranted, please email us at support@africanmanagers.com However, after you have downloaded a premium resource (available only to paid members), received a detailed assessment report, a course certificate or used any other premium services for which you have been charged, you will no longer be eligible for a refund. This includes any access and use of the Content within the paid course or community. All costs of refunding will be born by user. This will include transaction costs and bank fees incurred by AMI approximately 6-8% of total amount charged, unless there is an accepted and proven fault in the Sites not covered or disclaimed in these TOS. All services offered by AMI are subject to AMI’s disclaimers and warranties and offered as is. It is the responsibility of the user to ensure that they have the technical knowledge, hardware and software required to access AMI’s services. Limited technical support is available to all users, however this is not a guarantee that you will be able to access services unless you have the correct technology, Internet access or other. If you have any questions about what technology will or will not be supported or how to upgrade your web browser you can check our Frequently Asked Questions or contact support@africanmanagers.com . If you are found to be in violation of AMI’s Honour Code and academic integrity policies or TOS, you will not be issued a refund. USER CONTENT The Online Communities, Content and Courses may provide you with the ability to upload comments, questions and replies; join learner discussions, create profile pages, and other content and media for social interaction, or certain information and materials for use with the Sites or Online Content and Courses, e.g., written assignments, questions, hypothetical, examples, etc. (collectively, “User Content”). With respect to any submissions of User Content, you agree to comply with the Rules for Online Conduct. Including all applicable laws including but not limited to laws regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside. The Sites may provide you with the ability to post comments and replies, take part in group discussions, submit questions or send similar messages and communications to third party service providers, other AMI users and/or us. You agree to use communication methods available on the Sites only to send communications and materials related to the subject matter for which we (or any applicable Partner Institution) provided the communication method, and you further agree that all such communications by you are subject to and governed by these TOS. By using any of the communications methods available on the Sites, you agree that: All communications methods constitute public, and not private, means of communication between you and the other party or parties; Communications sent to or received from third party service providers or other third parties are not endorsed, sponsored or approved by us in any manner (unless expressly stated otherwise by us); and Most content will be reactively moderated if flagged by AMI users but we reserve the right to pre-review or post-review User Content to ensure that it complies with the Rules for Online Conduct. Additionally, through such communication methods set out above, we may make certain types of services available to you. For instance, we may make available to you, in connection with your participation in an Online Community Forum or Course study group services that allow you to communicate with our staff, fellow users and/or Faculty from our Partner Institutions so that you may ask questions about the academic materials in the Online Community or Course or about your general experiences on the Sites. You acknowledge and agree that the services set out above (including without limitation study group services) may be monitored or recorded for quality control purposes and that the information or material provided as part of the services is included within these TOS and is provided for educational purposes only. With respect to User Content you submit or otherwise make available in connection with your use of the Sites, and subject to the Privacy Policy, you grant AMI a fully transferable, worldwide, perpetual, royalty-free and non-exclusive license to use, distribute, sublicense, reproduce, modify, adapt, publicly perform and publicly display such User Content. To the extent that you provide User Content, you represent and warrant to AMI that (a) you have all necessary rights, licenses and/or clearances to provide and use User Content and permit AMI to use such User Content as provided above and you have any and all necessary written or implied consents, releases, and/or permissions of each and every identifiable individual person in the Content to use the name, picture and likeness of each and every such identifiable individual person to enable inclusion and use of the video or Submission in the manner contemplated by these TOS.; (b) such User Content is accurate and reasonably complete; (c) as between you and AMI, you shall be responsible for the payment of any third party fees related to the provision and use of such User Content and (d) such User Content does not and will not infringe or misappropriate any third party rights (including without limitation privacy, publicity, intellectual property and any other proprietary rights, such as copyright, trademark and patent rights) or constitute a fraudulent statement or misrepresentation or unfair business practice. You also grant each AMI user a non-exclusive license to access your User Content through the AMI Sites and to use, reproduce, distribute, display and perform such User Content. The Sites may also provide you with ability to upload or send information to AMI regarding the Sites or related services (“Feedback”). By submitting the Feedback, you hereby grant AMI an irrevocable license to use, disclose, reproduce, distribute, sublicense, prepare derivative works of, publicly perform and publicly display any such submission. You shall be solely responsible for keeping a duplicate copy of all User Content; we do not accept any responsibility or liability for the loss of your User Content. We reserve the right to remove any content (not only Prohibited Content) from the Sites in our sole discretion, but are not required to do so. If we do remove content you have posted, we may not notify you we have done so. You acknowledge that we do not screen or moderate all content posted to the Sites by users. You must not alter, damage or delete any content on the Sites of which you are not the author, unless you have express permission from the author to do so. Disclaimer on User Content In connection with your participation in a Programme, Online Community or Course, you will have the ability to access or download content or other course-related materials provided by other Users taking the course. While AMI requires Users to comply with the AMI TOS in providing User Content, AMI cannot guarantee that any such User Content will be free of viruses, worms, back doors, Trojan horses or other contaminants which may harm your computer, tablet, hand-held device or any programs or files therein. AMI disclaims any responsibility or liability relating to your access or download of such User Content. Accordingly, AMI recommends that you only download or access files from a trusted source and implement security measures to scan downloaded files for contaminants. Sites may include forums containing the personal opinions and other expressions of the persons who post entries on a wide range of topics. Neither the User Content (as defined below) on the Sites, nor any links to other websites, are screened, moderated, approved, reviewed or endorsed by AMI. By posting to or viewing such sites, you agree that AMI and any of its Partner Institutions are not responsible or liable for the content of any postings therein. AMI reserves the right (but not the obligation) to remove any content from such pages in its discretion. AMI does not endorse any User Content or any opinion, recommendation or advice expressed therein. LINKS TO OTHER SITES We may make certain revision books and study aids available for purchase while you are participating in the Programme, Online Content and Courses. We will provide links to third party websites to enable you to make these purchases. Additionally, User Content may contain links to third party websites (“External Sites”). Those External Sites may contain content or offer products and/or services for sale. You acknowledge and agree that: We have no responsibility for the accuracy or availability of information provided by External Sites, and We do not control or endorse the sponsors of such External Sites or the content, products, advertising or other materials presented on such External Sites. We may remove any links to External Sites from the Sites at any time for any reason. We will not be liable for any transactions conducted by you with third parties through any External Site or for any liability arising from any representations or information provided on such External Sites. We appreciate that External Sites may contain material in which the operator of the External Sites has intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any External Site does not create or imply any relationship or partnership between us and the operator of such External Site. You acknowledge that you use links on the Sites at your own risk. ONLINE EDUCATION RESEARCH Records of your participation in Programmes, and Online Content and Courses may be used for researching business support, and/or online education. In the interests of this research, you may be exposed to slight variations in the course materials that will not substantially alter your learning experience. All research findings will be reported at the aggregate level and will not expose your personal identity. WARRANTIES, DISCLAIMERS AND LIMITATION OF LIABILITY THE AMI SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH NO COMMITMENT TO ANY FUTURE FUNCTIONALITY OR FEATURES. USE OF THE AMI SITES IS AT YOUR OWN RISK. THE SITES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE AMI PARTIES DO NOT WARRANT THAT SITES WILL OPERATE IN AN UNINTERRUPTED OR ERROR-FREE MANNER OR THAT SITES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WITHOUT LIMITING THE FOREGOING, THE AMI PARTIES DO NOT WARRANT THAT (A) THE PROGRAMMES, ONLINE COURSES OR SITES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR ACHIEVE THE INTENDED PURPOSES, (B) THE ONLINE COURSES OR SITES WILL NOT EXPERIENCE OUTAGES OR OTHERWISE BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (C) THE INFORMATION OR SERVICES OBTAINED THROUGH OR FROM THE ONLINE COURSES OR SITES WILL BE ACCURATE, COMPLETE, CURRENT, ERROR-FREE, COMPLETELY SECURE OR RELIABLE, OR (D) THAT DEFECTS IN OR ON THE ONLINE COMMUNITIES, COURSES OR SITES WILL BE CORRECTED. NONE OF THE AMI PARTIES MAKE ANY REPRESENTATION REGARDING YOUR ABILITY TO TRANSMIT AND RECEIVE INFORMATION FROM OR THROUGH THE SITES, AND YOU AGREE AND ACKNOWLEDGE THAT YOUR ABILITY TO ACCESS THE ONLINE COURSES AND SITES MAY BE IMPAIRED. THE AMI PARTIES DISCLAIM ANY AND ALL LIABILITY RESULTING FROM OR RELATED TO SUCH EVENTS OR THE ACCESS OR USE OF THE ONLINE COURSES OR SITES OR ANY INFORMATION OR SERVICES RELATED TO THEM. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD. AMI DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY YOU OR A THIRD PARTY THROUGH THE SITES OR ANY HYPERLINKED WEBSITE OR SERVICE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND AMI WILL NOT BE A PARTY TO AND IS NOT RESPONSIBLE IN ANY WAY FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ACKNOWLEDGE AND AGREE THAT ANY ACCESS TO OR USE OF THE ONLINE COURSES AND SITES OR SUCH INFORMATION OR SERVICES IS AT YOUR OWN RISK. ALL USERS: AMI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, WHETHER BASED IN TORT, CONTRACT, OR OTHERWISE, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM OR IN ANY WAY RELATED TO (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITES; (B) ANY CONDUCT OR CONTENT OF YOU, ANY MEMBER, OR ANY THIRD PARTY ON THE SITES, INCLUDING ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER MEMBERS OR THIRD PARTIES; (C) ANY CONTENT, COURSES, OR ADVICE OBTAINED FROM THE SITES; AND (D) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT AMI HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. AMI’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OF USE AND ANY OTHER AGREEMENT RELATED TO YOUR USE OF THE SITES IS LIMITED TO THE TOTAL AMOUNT OF FEES PAID BY THE SUBSCRIBER IN THE 12 MONTHS PRECEDING THE INCIDENT. THE LIMITATIONS AND EXCLUSIONS IN THESE TERMS OF USE WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW AND REGARDLESS OF WHETHER LIABILITY ARISES FROM BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING SOLE OR CONCURRENT NEGLIGENCE), BY OPERATION OF LAW OR OTHERWISE. LIABILITY IS LIMITED AND/OR EXCLUDED, EVEN IF ANY EXCLUSIVE REMEDY PROVIDED FOR IN THESE TERMS OF USE FAILS OF ITS ESSENTIAL PURPOSE. YOU ACKNOWLEDGE AND AGREE THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH IN THIS TERMS OF SERVICE REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND THE AMI PARTIES, AND THAT THESE LIMITATIONS ARE AN ESSENTIAL BASIS TO AMI’S ABILITY TO MAKE THE AMI SITES AVAILABLE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS. YOU AGREE THAT ANY CAUSE OF ACTION RELATED TO THE AMI SITES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. Furthermore, AMI accepts no responsibility for any loss or damage incurred by you as a result of: Any reliance placed by you on the completeness, accuracy or existence of any information or advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Sites or in relation to the Programmes, Online Communities, Content and Courses; Any changes which we may make to the Sites or Programmes, Online Communities, Content and Courses, or for any temporary interruptions in the provision of the Sites or Online Communities, Content and Courses; The deletion of, corruption of, or failure to store, any Online Communities, Content and Courses and other communications data maintained or transmitted by or through your use of the Sites; Your failure to provide us with accurate account information; and Your failure to keep your account details secure and confidential. INDEMNIFICATION We are not responsible for the conduct, actions or information of any user of the Sites or any other third party, and you release us from any liability or claim you may have against such persons. You indemnify and keep us fully indemnified from and against all actions, claims, demands, costs, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by us resulting (directly or indirectly) from: You submitting your content to the Sites or participating in the Programmes, Online Communities, Content and Courses; Your access to or use of the Sites or Online Communities, Content and Courses; Your breach of any of these Terms; and Any negligent act or omission, deliberate default or breach of statutory duty on your part. In addition, you agree to keep us fully indemnified from and against all actions, claims, demands, costs, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by us resulting (directly or indirectly) from any claims that the content on the Sites or Programmes, Online Communities, Content and Courses (or its use) infringe the intellectual property rights of third parties. Each indemnity in this paragraph is separate and independent from the other obligations in these Terms. Each of these indemnities is to remain fully effective despite any indulgence granted from time to time and despite any judgment or order. This paragraph survives the end of these Terms. COPYRIGHT POLICY It is our policy that any content included on the Sites or within the Programmes, Online Communities, Content and Courses that infringes the intellectual property rights of any third party will be removed from the Sites as soon as possible after we are made aware of such infringement. If you are the owner of intellectual property rights, or are authorised to act on behalf of an owner, or authorised to act under any exclusive right, report any alleged infringements of your intellectual property rights taking place on or through the Sites by emailing a Copyright Infringement Notice to support@africanmanagers.com . We will take whatever action, in our sole discretion, we deem appropriate, including the removal of the challenged content. The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on the Site are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow AMI to locate the material on the Sites; (d) the name, address, telephone number, and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. GENERAL TERMS Entire Agreement These Terms of Service and the Privacy Policy together constitute the entire agreement between you and AMI with respect to your use of the Sites, superseding any prior agreements between you and AMI regarding your use of the Sites. Waiver and Severability of TOS The failure of AMI to exercise or enforce any right or provision of these TOS shall not constitute a waiver of such right or provision. If any provision of these TOS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision and the other provisions of these TOS shall remain in full force and effect. Assignment or Transfer of Rights You will not transfer any of your rights and obligations under these Terms to anyone else without our consent. All of our rights and obligations under these Terms are freely assignable by us. Application and Jurisdiction of Law Nothing in these Terms will prevent us from complying with any law. You must comply with all applicable laws when using or accessing the Sites. These Terms and the relationship between you and us are governed by the laws of the Republic of Mauritius. For any dispute between you and us, you agree that you will first attempt to resolve it with us informally. In the unlikely event that we are unable to resolve the dispute in this manner within 28 days of the dispute being notified in writing we both agree to submit to the exclusive jurisdiction of the courts of the Republic of Mauritius to resolve any legal matter arising from these Terms and the relationship between you and us. Notwithstanding this, you agree that we are permitted to apply for injunctive remedies (or other types of urgent interim relief) in any jurisdiction at any time. Effective Date: October 14, 2020. Terms of Service

Explore AMI's Impact Report Library and track our progress over the years. Discover data-driven insights, success stories, and key learnings from our work empowering African businesses and leaders. Impact Report Library Every year AMI releases a comprehensive analysis of the quantitative and qualitative results and impact of our programmes and partnerships. 2025: Africa's Big Bet: Unleashing Entrepreneurs for Jobs and Livelihoods View AMI’s 2025 Impact Report 2024: Africa’s Moment: Investing in entrepreneurs to power prosperity View AMI’s 2024 Impact Report 2023: 10 YEARS AS AN AFRICAN CHAMPION FOR AFRICA’S BUSINESS CHAMPIONS View AMI’s 2023 Impact Report 2022: THE RESILIENCE FACTOR View AMI’s 2022 Impact Report 2021: SKILLS TO POWER GROWTH AND IMPACT Download AMI’s 2021 Impact Report 2020: A YEAR OF STRUGGLE, HOPE & RESILIENCE View AMI’s 2020 Impact Report 2018: AMI IMPACT SNAPSHOT Download AMI’s 2018 Impact Report 2017: AMI IMPACT REPORT Download AMI’s 2017 Impact Report

Back to News News South Africa Uber Eats & AMI Empower Restaurant Entrepreneurs with Practical Tools & Cash Prizes! 26 Jul 2024 The African Management Institute (AMI) recently partnered with Uber Eats, one of the leading food delivery companies, to launch an exciting program that transformed the lives of entrepreneurs and their businesses through practical tools and cash prizes towards their businesses. Over a six-month learning journey with AMI, entrepreneurs gained access to practical business tools, resources, and courses designed to propel their businesses forward. This initiative, known as the Grow Your Business Programme, kicked off with over 200 Uber Eats restaurant partners across South Africa invited in a selection bootcamp focused on setting up for growth. Thabang Calvin of Mofine Foods shared his experience, highlighting how the learning tools helped him improve compliance and leadership skills. The Money Practices Toolkit, in particular, stood out to him as he lacked a financial background and had been running his business based on intuition. “At the beginning of the programme, we were busy applying for the right business compliance with the City of Tshwane and setting up recording systems to capture business transactions. With the Money Practices Toolkit, that is now a possibility. Our revenue has improved because I can negotiate for discount stock prices with suppliers, saving money. I also conducted a customer survey to better understand their needs, which yielded great results,” said Thabang. “When setting growth goals using the Growth Goal Tracker, I used to aim for business objectives without a formal follow-up procedure. This tool helps me track and document progress, showing how far I am from achieving each goal. With no accounting background, the Money Practices tools guided me in recording business transactions. It’s still a learning journey, but the tools are easy to use and come with instructions. We’ve also developed better relationships with suppliers, negotiating better stock prices.” Asive Maxama, owner of Wakanda Restaurant, was among the top three entrepreneurs who received a voucher to grow her business. She focused on Talent Practices, especially Feedback & Coaching, involving her team more in decision-making and improving record-keeping to reduce costs and budget efficiently. “They now have a better understanding of the business, take on greater roles, and go the extra mile. They understand costs and have helped reduce expenses. By including the team and surveying customers for feedback, we’ve improved our reviews and better understand customer needs,” shared Asive. Tinashe Ladner Chinyang, owner of Zondo Chillspot, identified Talent Practices as a key focus from the start, aiming for staff learning, career advancement, and talent planning. “Team members help each other more, no more late arrivals, and they are more confident in their work. They understand the organizational goals better, and the team spirit has improved thanks to the Talent Practice Toolkit. Tools like the Check-in Guide, Competency Grid, Smart Goals, and Motivating People have been transformative. We created profiles for every team member using the Competency Grid, and they have shown a sense of purpose. Regular check-ins have been helpful, motivating them to connect with their inner selves and their work.” These are just a few of the many success stories from entrepreneurs who have benefited from AMI’s practical business tools designed to support growth. At AMI, we are passionate about helping entrepreneurs thrive and build thriving businesses and teams. Through programs like the Grow Your Business practical support training program, focused on growth mentality, we are pioneering Africa’s champions together with our partners. Contact us for more stories like this and to learn how we can partner with your organization.

Connect with Jonathan Cook Co-founder and Chairman of AMI, Jonathan Cook is a business expert and regular columnist. About Jonathan Cook Jonathan has over 25 years of experience in management education, facilitation, coaching and consulting. Prior to co-founding AMI, Jonathan spent almost 10 years at South Africa’s Gordon Institute of Business Science (GIBS), one of Africa’s leading Business Schools, where he served at various times as a senior lecturer, the Director of Executive Education, Academic Director, Executive Director and finally Director of the Business School till December 2013. He developed a faculty development programme (‘Teaching the Practice of Management’) which was rolled out to top business schools across Africa and chaired the Association of African Business Schools (AABS), leading activities dealing with faculty member training and Dean/Director development. Before that, he spent 14 years as a faculty member at Wits Business School, where he founded the Management Development Unit and later became Director of Academic Programmes. A qualified counselling psychologist, Jonathan also spent 10 years with the National Institute for Personnel Research in Johannesburg, finally as Head of Assessment and Counselling. He is also chairman and chief consultant of Thornhill Associates, where he advises companies in developing and implementing leadership development processes using customised 360-degree questionnaires. He is a past chairman of the Association of African Business Schools and of community organisations Tomorrow Trust and Bizschool. Jonathan is a featured business columnist with BusinessLIVE, a national news website in South Africa. Columns from Jonathan View all Accountability needs both external consequences and intrinsic values Creating Heritage is Every Business Leader’s Responsibility and Opportunity Customer Care can Make a Small Business Stand Out Finding our strengths is the foundation for learning to lead Getting a job in a small firm requires a different approach from a big firm

All Programmes Open Enrolment Pan-African Communicate with Influence CATEGORY Short Programme DESIGNED FOR FORMAT Virtual DURATION 6 - Weeks COST NEXT COHORT START 17th November 2026 Overview Key Outcomes Focus Areas Learning Journey What's Included Who Can Enroll? Guided & Supported Learning Journeys Cohort-Based Groups of learners are guided by AMI’s facilitators through experiences that emphasize peer-to-peer learning, action learning projects, and networking. Tech-Enabled AMI’s web and mobile apps support learners anytime and anywhere with access to video content, downloadable tools and engagement, throughout their journey. Explore AMI's Learning Approach Africa First Our approach and content is built for Africa’s ambitious professionals and teams. With content in 7 languages, African case studies, and experiences led by Africa’s finest facilitators, we put Africa first in everything we do. Start Your Learning Journey Today